Hey bunqer 🌈

Sometimes a third party—like a landlord, employer, or government agency—may ask you to provide documentation from your bank. You can export most signed and stamped documents yourself in the bunq app in under a minute, in 6 languages, for free. And when you need something specific, we're here to help you get the documents you need quickly and easily.

How do I request a stamped document?

Just follow these steps, directly from your bunq app:

1. Tap your Profile in the top left corner

2. Tap Accounting

3. Tap Export a document

4. Select the type of document you need

5. Select the bank account, card, or payment relevant for your document, then tap Continue

6. Select the language you'd like the document in, then tap Export

7. Your stamped document is available immediately, so you can share it with the third party straight away!

The documents you can export by yourself are currently available in English, Dutch, German, French, Spanish, and Italian. Please note, documents with adjustments are currently only available in English.

Which signed documents can I export?

You can export the following signed documents from the bunq app:

• Bank reference – proof of ownership of your Personal or Business account. We can include your account balance, document number, or tax number, upon request.

• Bank Account closure statement – proof that a specific Bank Account has been permanently closed.

• Card ownership statement – proof that you own an active bunq card.

• Card cancellation statement – proof that your bunq card has been permanently blocked or canceled.

• Chargeback denial statements - proof that a chargeback you requested was denied.

If you need a different type of document or any specific adjustments, you can reach out to us with your request through your Support chat. We'll review the request and if we can fulfill it, we'll usually send your document to the verified email address linked to your bunq account within 3 business days. If your request needs to be escalated to our Legal department, it may take a bit longer.

Which documents do I need to ask Support for?

Reach out to us through our Support Center for:

• Documents with adjustments — for example a bank reference that also shows your document number or your tax number.

• Account closure statement — proof that your whole bunq user account has been permanently closed.

• Documents for a minor — these stay a manual request. A legal guardian asks us through the Support Center, and we prepare the document once the legal guardian's approval is confirmed.

• Anything else — such as pension documents or documents you need to receive benefits. Tell us what the document has to show and who's asking for it, and we'll check whether we can provide it.

Important: if you send us your own document to sign, fill it in and sign it yourself first. We can only review and countersign a document that's already complete on your side.

What documents can bunq not provide?

We cannot provide the following:

• Modified bank statements – We cannot alter bank statements to show only incoming or only outgoing transactions, or make any other modifications. We can sign and stamp official statements, but not customize them.

• Bank guarantees – We do not issue bank guarantee letters.

Who can request signed documents?

The availability of signed documents depends on your account status:

• Bank reference – Available to every user with a fully verified Personal or Business account.

• Account closure statement – Only available to users with permanently closed Personal or Business accounts.

• Bank Account closure statement – Available to users with permanently closed Bank Accounts. Bank Accounts are permanently closed 60 days after closure, and cannot be reactivated after this period.

• Card ownership statement – Available to users with an active card.

• Card cancellation statement – Available to users with permanently blocked cards.

• Documents for minors – Must be requested by the legal guardian(s) of the minor.

Is there a fee for signed documents?

No, this service is completely free. There's no charge for requesting signed documents from bunq.

Can I get the document in a different language?

Documents you export yourself in the app are available in English, Dutch, German, French, Spanish, and Italian. Your app language is selected by default, and you can change it before you export.

Documents with adjustments that we prepare for you are currently only available in English.

Can I receive a physical copy of the document?

We don't provide physical copies of documents. All signed documents are sent digitally to the verified email address associated with your bunq account. This ensures the security and privacy of your information.