Hey bunqers 🌈 ,

To change your Personal Information, you can simply:

1. Tap on your Profile in the top left corner

2. Tap on Personal Information

3. Change the details

4. Edit or update information accordingly

5. Select Done

Please note that the postal address set to your account is the address where all the bunq cards ordered from your account will be delivered. Your new bunq cards are always delivered to the address written within your app Profile. You can find more info here.

Which information can be changed?

Under your "Personal information" setting, you can change the following information:

• Legal and Publicly Visible name;

• Phone number;

• Email;

• Address.

Do you see any error messages when you try to update your address?

Please contact our Support providing one proof of residence and we'll be glad to fix that for you! These are the documents currently accepted:

• A utility bill (gas, water, or electricity from the last 3 months)

• Rental agreements less than 6 months old (with signatures and all pages)

• Expat registration

• Proof of enrolment in school

• Registration at the municipality < 1 year (signed or stamped)

• Residency permit (< 6 months)

Didn't get an SMS confirmation when you try to update your phone number?

Make sure to check the following things in order to troubleshoot the issue:

• Check if you've blocked any SMS providers or numbers in the past, if yes - unblock and try again.

• Check if the phone number you've entered is correct and includes your country code

• Check with your phone operator if any SMS providers are blocked for your service

• If the issue isn't fixed by any of the above - make sure to contact our Support team for further assistance 🚀

How do I resend a confirmation code for my email or phone number?

Seeing Awaiting Confirmation when adding a new email or phone number in your Personal Information settings, but didn't get the confirmaton code? Don't worry, you can easily resend the confirmation code to yourself directly in the app.

For your email address:

1. Tap the email address that displays Awaiting Confirmation.

2. Tap Resend Email ✅

For your phone number:

1. Tap the phone number that displays Awaiting Confirmation

2. Check that you entered your phone number correctly

3. Tap Next

4. Enter your Security Code

5. Enter the verification code you receive

6. If the code doesn’t arrive right away, wait 30 seconds and tap the blue Resend Code text that appears below 📲